Design better library services. Together with users.

These days, a number of libraries uses design thinking, which helps them to understand users’ actual needs. You can do it, too.

  • Without experience with designing of innovations
  • Without large financial investments
  • Without ready-made ideas for solutions

Phases of exploring, analysis, design, and testing will guide you to a tested design of a new website, class for seniors, or a system of e-book loaning.

Have a Look at Phases and Methods

Get inspired by others

We have identified some good examples of use.
Learn about libraries that employed design thinking and about the advantages it brought to both the libraries and its users.

Get Inspired by the Examples of Use

Find out how to do it

Design methods will guide you through the whole process.

You will learn what to do, with what purpose, and which tools you will need.

Have a Look at Phases and Methods

Download the book Service Design in Libraries

It includes detailed descriptions of case studies from both the Czech Republic and Norway.

Download the book  

Get the design methods card set

You will always have a ready help, which will tell you how to proceed, and which tools to prepare.

Get the card set  

Watch the videos from the conference  

You will learn some tips on how to improve services in libraries and other public institutions