Take advantage of users’ playfulness when collecting feedback and give them the opportunity to express themselves visually. Prepare the canvas, paints, markers, post-its, adhesive smileys and let them create and inspire one another.
You will needcanvas, paints, markers, post-its
Difficulty1 – writing pad and a marker should do, it is, however necessary to work with the acquired suggestions continually
- you are interested in the opinions of a wide variety of users
- you want to collect the feedback on a specific service, space, or entire library in a playful way - you can ask directly on site
- you have a specific question - Graffiti wall can also be a creative form of polls
Do not use when...
- you want to ask more questions through which you want to prove or disprove your hypotheses
- the problem or a question to be asked is rather complex and you would need to ask some follow-up questions
- you do not want your users to know others’ answers - when writing on graffiti wall, users will most probably respond to one another and develop their ideas
- Use a whiteboard, large sheets of papers, or pavement with chalks. Start with yourself, then ask users to join you.
- The key is to overcome the shame, which poses sort of a barrier. A lot of people are ashamed to draw. It is useful to open the drawing tools so that the users could see that should be used.
- Users should also be allowed to stick colorful post-its and emoticons directly to the furniture, doors, books, or signs so that they can express what they do and what they do not like.
- Make a regular photo documentation of the changes that took place in the space.
- Think about which changes can be made.
Keep in mind that...
- the contribution of an idea can be user’s motivation provided that the form of graffiti wall is interesting enough
- it is important to select a suitable place - Graffiti wall should not be under “constant supervision” of the staff so that the users feel secure when writing their suggestions
- you need to document the results regularly (photo documentation is the easiest way) and to further process the feedback you collected - users will be always pleased to see reactions to their suggestions
Find out more
- video manual (5 minutes) of how to the use of the method with examples